Frequently Asked Questions
BLACK FRIDAY / CYBER MONDAY SALE
What products are on sale during Black Friday and Cyber Monday?
- We're bringing you the best offers of the year with deep discounts on Wi-Fi thermostats deals, connected home savings and more. See all of our offers on our home page. Be sure to check back frequently, as we'll be adding new offers throughout the sale.
What are the dates of the sale?
- The Black Friday Sale will go through Friday, 11/24 at 11:59 PM ET. The Cyber Monday Sale starts at 12:00 AM ET on Monday, 11/27 and ends at 11:59 PM local time on Monday, 11/27. Check back frequently as new offers are being added throughout the week.
Will products sell out?
- Quantities are limited, so there is a chance that products will sell out. Get yours before it's too late!
Are Black Friday / Cyber Monday deals available on past purchases?
- Black Friday / Cyber Monday deals are only available for purchases made during the sale period.
When can I expect my order to ship?
- Orders are typically shipped within 1-2 business days after the order is placed. If your order contains products on backorder or our store is experiencing unexpected order quantities, there may be a slight delay in shipment and we will notify you of any delays. Upon shipment, you will receive a shipping confirmation and tracking link. If you have any more questions, please visit our Shipping Information page.
What is your sale return policy?
- As always, if you are not satisfied with your order, you can return it for any reason with all parts and product packaging intact within 30 days for a full refund. Please use the order lookup form on the Returns Page to start a return.
Where can I see the full terms of the sale?
- Please view our Terms of Sale page for more details.
What is the Gulf Power Store?
- The Gulf Power Store is an online store that facilitates the purchase of energy-saving products and services.
How do I find products on the Gulf Power Store?
- The Gulf Power Store currently offers a selection of the leading energy-saving products. You can view each of the available products by selecting a product category from the "Products" drop down navigation and by clicking on each product for more details. The Store's home page also offers featured energy-saving products that you can click on for more details.
How do I review a product?
- You can add a review of a product by clicking on the product, scrolling down to “product reviews” and clicking “write a review.”
MANAGING YOUR ACCOUNT
How do I login or register?
- You can login or create an account by clicking “Account” in the top right corner. From there a drop down menu will appear with the option to “Login or Register.”
How do I view my order history?
- Login to your account, click on your name in the top right corner, then click “Account” to view your order history.
Forgot your password?
- You can initiate a password reset by clicking “Account” in the top right corner. From there a drop down menu will appear with the option to “Login or Register.” Click on “Login or Register” and then click “I've forgotten my password” to initiate a password reset.
- Once you are logged in, click on “Account” in the top right corner, then click “Account” in the drop down menu. From there, click “Addresses” where you will be able to update your address.
- All product warranties are provided by the product manufacturer. Please visit the product manufacturer website for all warranty information.
- We do not install the thermostat for you. Please be aware of the installation requirements for each thermostat before purchasing.
- Some thermostats require a C-Wire to power the device, like the Honeywell thermostats and ecobee SmartSi thermostat offered on this store.
- Nest Learning Thermostats do not need a C-Wire to function and the ecobee3 HomeKit-enabled thermostat comes with an adaptor for those without a C-Wire.
- If you do not have a C-Wire on your existing thermostat, there are products in the market that act as an adapter (type “thermostat c-wire adapter” into your favorite search engine), or a contractor can help you install the device.
- Make sure to check your current wiring before purchasing any thermostat, and consult the installation information shown above.
What payment forms are accepted on the Marketplace?
- We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club.
Why wasn’t I able to complete my online credit card transaction?
- Please check that you input your credit card information correctly. If you continue to experience issues, you can contact us using one of the options on our Contact Us page, call us toll free at +1 (855) 980-5797 or send an email to Service@gulfpowerstore.com.
How can I view and print my online order confirmation?
- You can view your order information using the order confirmation email we send to you. If you have created an account, you can also view your order confirmation by logging into the Gulf Power Store and accessing your Account. All your orders will be available.
How do I track my order?
- The tracking information will be included in the shipping confirmation email we send to you.
How do I cancel or modify my order?
- Please contact us using our Contact Us page or call us toll free at +1 (855) 980-5767 or send an email to Service@gulfpowerstore.com.
What if I received a damaged product?
- Please contact us using our Contact Us page or call us toll free at +1 (855) 980-5767 or send an email to Service@gulfpowerstore.com – we’ll provide you with information on how to return your order, including a pre-paid return shipping label.
Why is my item on backorder?
- On rare occasions, popular products can be temporarily sold-out, but we are usually back in stock quickly. If you would like to adjust your order in the event of any delay, please contact us toll free at +1 (844) 394-9982 or send an email to Service@gulfpowerstore.com.
SHIPPING & DELIVERY
- For shipping & delivery questions, please see our Shipping page.
- For returns questions, please see our Returns page.
- Still have questions? Please contact us using one of the options on our Contact Us page.